How do I become a Co-op Buying Club Member?
1. Complete our Co-op Membership Agreement. Deliver it to the market or fax it to 255-8866.
2. You will receive a Co-op Member Number after approval of the agreement.
Is there a membership fee?
No. We do not charge an annual fee for membership.
Which products can I order through the co-op?
The products you may order are listed in the monthly Northeast Co-op Buying Club Catalog, which may be purchased in our store for $2.00. If you have any single order over $100 in a given month, we will credit your order for the cost of that month's catalog.
How do I place an order?
1. Select the items you wish to order from the monthly Northeast Co-op Buying Club Catalog.
2. Complete our Co-op Order Form. Orders must include product number, quantity, item description, price, and page number for each product ordered. We are not responsible for wrong items ordered!
3. Submit your order using one of the following methods:
A. Order Online: Fill out your order and submit.
B. Order In-store: Deliver your order to any staff member.
C. Order by Fax: Send to us at 255-8866.
D. Order by Phone: Call us at 255-8855. (A credit card number is required for phone orders.)
What is the minimum order?
A. There is a $25.00 minimum order.
B. For any item that is sold in singles, there is a minimum order quantity of three each.
C. For any item that is sold in a case, the entire case must be purchased. We do not split cases.
When will my order be ready for pick up?
Orders received by noon on Tuesday will be available for pickup after 2pm on Friday of the same week. Orders must be picked up by the end of our business day that Sunday. Because we are short of space, there is a $2.00 per day storage fee for each day after Sunday in which your order is not picked up.
What is the surcharge for ordering from the co-op?
Whole Life Co-op requires a 5% surcharge be paid when your order is picked up.
How may I pay for my order?
We accept payment for co-op orders via check or cash only - no credit cards.
What if the item I ordered is out of stock at Northeast Co-op?
We do not back order out-of-stock items and our wholesaler does not issue rain checks. You must re-order these items with your next co-op order.
What happens if I receive the wrong product or wish to exchange an item?
You are responsible for what you order! If you make a mistake, you must pay a 15% restocking fee. If you would like assistance filling out the order form, please contact the store.
If a mistake is not discovered until after you've returned home, please notify us of the error the same day. Any item you wish to return must be delivered to Whole Life Natural Market within two days - we do not pick up.
What else do I need to know?
~ Prices are subject to change due to holidays.
~ Prices for sale items are in effect for deliveries made within that month only.